FREQUENTLY ASKED QUESTIONS

Answers to questions you may have

what kind of subscription does naxos offer?

Naxos Library products are offered in a Simultaneous User style subscription.  This means that you select and pay for the amount of users that fits your patron/audience size and needs.  Smaller accounts only need 5 users at a time while larger accounts choose an unlimited user subscription.  ​

How many tracks can I listen to in one session?

Once logged into any of the Naxos streaming collections, you have unlimited access.  You can listen to Mozart all day long if you want.  No track limits or time limits.

can i track my institution's usage?

Yes!  When you subscribe, we create a special set of login credentials for administrators, giving you the ability to check usage statistics of all Naxos subscriptions.  They break down by month, by day, by hour, and by top tracks played and can be exported as an Excel spreadsheet.

How do i log in to Naxos?

We offer IP authentication, proxy authentication, referring URL authentication, as well as library card authentication.  This allows you to put a link on your institution's website where patrons, professors, or students can easily access the resource.

Do i have to download a program to all of the computers?

Nope!  All of the Naxos streaming services are located on the web, accessed simply by clicking a link or entering a URL.

Can I download music from the website?

No and yes.  You cannot download any music directly from the Naxos website.  However, most tracks have a link to buy and download through iTunes, Google Play, Amazon, and other popular distributers.  On the NML mobile iOS app you can select tracks for offline playback.

How do I create a playlist?

There are multiple ways to go about making playlists.  Most simply, click on a track, click "add to playlist" and create a playlist in the pop-up window.  See our playlist tutorial on YouTube:  ​https://youtu.be/8OyAUKBzmxI

Is there any customer support if i experience issues?

Absolutely!  Our team located at our home office in Franklin, Tennessee will quickly respond to any questions or problems.  You can reach our team anytime at NMLHelp@NaxosUSA.com

If i subscribe, do i get access to all of the collections?

You can!  We have a great bundle package including access to all Naxos Library products.  Though, since not everyone needs ALL of the collections, you can also pick the ones you want or need.  If you just need NML World, just subscribe to NML World.  If you want all, subscribe to all of them. Each collection (NML, Jazz, World, Video, Spoken Word, and Works Database) is a separate resource and can be added at any time during your subscription cycle. 

Is perpetual access available?

Absolutely!  Just email us and we can discuss pricing.  Just like the subscriptions, you would select the amount of users you want/need and then purchase perpetual access for that amount of users.

How much does a subscription cost?

Subscriptions are billed annually.  Naxos Music Library subscriptions run from $1000 (5 users) to $5050 (unlimited users) and the other collections are the same or less.  

Can I add users later if i need more?

Definitely!  We can quickly and easily prorate the additional subscription cost, until your regular renewal period. 

Where can I get the activation code for the mobile app?

This is only required if you are trying to "Connect with your Institution" on your app and away from the campus/library.  Please ask an administrator for the code.  A way around the code is to log into Naxos Music Library on a computer like normal, click on the playlist tab, and then click "sign up" for the member playlist.  Once you complete that process, use those login credentials to log in on the mobile app.